iSeatz

About

The iSeatz OneView Platform: Managing Multiple Transactions in Real-Time

iSeatz OneView – iSeatz' proprietary transaction aggregation application – serves as the platform for each iSeatz customized solution. The result is maximized customer satisfaction, increased ease of use, enhanced quality control, and greater productivity.

  • Consolidated Real-Time Records enables you to consolidate a customer's multiple transactions, made with different suppliers, into a single real-time record that can be easily managed online and displayed on any website, or relayed via relevant customer touch points.
  • Synchronized On- and Off-Line Activities synchronizes the web-based and call center customer service components of a transaction, such as new online purchases and phone-based reservation cancellations, ensuring that the customer's record is always up to date.
  • User-Friendly Customer Interface allows customers to easily and quickly manage all of the components of their purchase or trip via a single, integrated transaction that they can access from any web site.
  • Maximum Flexibility offers customers significant flexibility in terms of integrating multiple purchases or trip components into a single transaction, leading to saved effort and increased satisfaction.

In-path

iSeatz' customized in-path solutions are the preferred choice for companies seeking to seamlessly enhance the overall travel and entertainment booking experience for their customers by logically extending their core offering. With a fully-integrated iSeatz solution, your customers enjoy maximum choice and flexibility, while you benefit from increased revenue, customer satisfaction and brand devotion. Our in-path solution is based on iSeatz OneView.

  • Complete In-Path Booking Experience enables your customers to book a complete travel and entertainment experience including air and ground transportation, lodging, entertainment and other amenities, via a single consolidated shopping cart and checkout process.
  • Customized Features and Functionality provides a fully customized in-path solution that fits your specific business needs, preferences and customer demographics. Our flexible, proprietary technology platform enables our clients to give preference to their key suppliers in a seamless in-path offering.
  • Increased Customer Acquisition converts potential customers into loyal buyers by providing an enhanced user experience, simple online booking process, as well as a vast selection of leading travel and entertainment products and services, all in one easy transaction.
  • Extensive Supplier Network offers immediate access to the iSeatz exclusive network of over 200,000 leading service and product providers including the world's top hotel properties, major car rental agencies, and destination service products, ranging from sporting and cultural events to restaurant reservations and spa treatments.
  • Always On Customer Service iSeatz offers a 24/7, multilingual customer support service that is staffed by a dedicated team of customer service professionals, who specifically serve your customers and represent your company.
  • Fully Integrated Offering couples your booking process with iSeatz' award-winning technology. Our in-path solution seamlessly integrates into your existing purchase process and eliminates the need for link-outs thereby allowing your customers to stay focused on your core products.

White Label

iSeatz offers a branded (white label) solution that enables clients to quickly and effortlessly extend their core offering, resulting in amplified customer satisfaction and ancillary revenue. Our white label solution is based on iSeatz OneView.

  • Fully Branded Offering couples your brand name with iSeatz' award-winning technology. Our White Label solution seamlessly integrates into your web site and adopts your brand's look and feel, and enables you to offer product consistency across all customer touch points.
  • Customized Features and Functionality provides a fully-customized solution that fits your specific business needs, preferences and customer demographics. Our flexible, proprietary technology platform enables the creation of one-of-a-kind seamless solutions.
  • Based on iSeatz OneView OneView is a focal point, enabling visibility into your entire product suite as well as your customers' activity by consolidating your suppliers and products, customer activity and transaction records.
  • Increased Customer Acquisition converts potential customers into loyal buyers by providing an enhanced user experience, simple online booking and a vast selection of leading travel and entertainment products and services.
  • Extensive Supplier Network offers immediate access to the iSeatz exclusive network of over 200,000 leading service and product providers including the world's top hotel properties, major car rental agencies, and destination service products, ranging from sporting and cultural events to restaurant reservations and spa treatments.
  • Always On Customer Service iSeatz offers a 24/7, multilingual customer support service that is staffed by a dedicated team of customer service professionals who specifically serve your customers.